Gah! I went out for a few minutes and returned to find a phone message from Delta about a schedule change for my flight next week. I called, expecting to hear that the flight had been cancelled. I slogged through the voice-activated menu to reach a real human — in India. Gah. He tells me, in a rapid, heavily accented voice, that my flight times have changed. After several frustrating minutes, I finally figure out that my return flight departs 3 minutes later than originally scheduled. Go fig. When was the last time an airline called YOU to tell you anything?
Update, 3:10 pm:
I knew it was too good to be true. I called back and bullied my case up the ladder until I could talk to someone with a South Georgia accent. They had actually booked me on TWO connecting flights outbound because they didn’t think I’d make connection. I suggested they put me on an earlier flight out of KC so I could still get to my destination as planned. Looks like we have a plan. Seriously, I hate outsourcing.
kalimegJune 11, 2006 at 8:49pm
No joke. Every time I get an Indian help desk, I write back on the feedback form to state that I would prefer to “buy American”, even if it means higher costs. For example, DSL with Indian Help Desk, 19.95. DSL with American help desk, 49.95. It would be worth it to me to pay the higher cost, I swear it would.