Wanna see the sloths at the CVS pharmacy scramble? Return in a huff, hand them the prescription they just sold you, and say “This Is Not My Prescription.”
What is it with these people? Ever since CVS took over the Osco at 75th and Wornall, service has spiraled into the dark abyss. They are horribly slow, but always in a state of chaos. I never see the same crew twice, even though I pick up Rx there two or three times a month. They close the drive-thru window during prime-time because they are understaffed (and I only use the drive-thru, and I refuse to buy anything BUT Rx there because of their stupid not-really-on-sale-unless-you-have-a-loyalty-card sale policy). They don’t always have some of my prescriptions in stock, even though they are common generics. And today, they gave me someone else’s pills, in a bottle with someone else’s name on it.
I was already annoyed that the drive-thru was closed at 6:30 p.m. when I dropped off the Rx. I went back at 9 p.m. to pick it up, but didn’t actually look at the bottle until I got home. When I discovered they had given me someone else’s Rx, I was furious. I went back, and I told them so.
To their credit, they made it right. The pharmacy manager took responsibility for the mistake, admitting that she has processed two prescriptions at the same time. The bottles were labeled correctly and contained the correct pills, but she mismatched the bottles and their paperwork. So the clerk had pulled the hanging bag with my paperwork in it, processed the transaction, put the bottle in a paper bag, stapled it, and sent me on my way — without confirming that the bottle matched the paperwork. The pharmacy manager found my correct Rx, allowed me to confirm that it contained the correct pills, refunded my co-pay, and issued me a $25 gift card. Thanks for playing. Have a nice day.
It is such a huge hassle to transfer my prescriptions across the street to Walgreens, but I think this may be time to suck it up and make the move.